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Contact Us

Questions about your account, gameplay, or our free-to-play Paradise Coins? Our concierge team replies in under one hour, every hour. Spin Paradise Club is free entertainment — we never ask for payment.

Support & concierge

For help with registration, account access, or general questions about the Service, email our support desk. Include the email address on your account so we can find you faster.

General support — [email protected]
Privacy & data requests — [email protected]
Legal — [email protected]

Send us a message

Use the form below and your email app will open a pre-addressed message to our support team.

Response times

We aim to respond to all enquiries within one hour and always within 24 hours. For privacy or data-rights requests we respond within the timeframes required by applicable law (typically up to 45 days).

Mailing address

Trai Media Limited
251 Little Falls Drive, Suite 503
Wilmington, DE 19808, USA

Responsible play

If gambling is affecting you or someone you know, free confidential help is available 24/7. Call or text 1-800-GAMBLER or visit our Responsible Play page. Spin Paradise Club is a free social casino — Paradise Coins have no monetary value and cannot be purchased or redeemed.